Select Page

We are the IT Support experts

We are a highly evolved, dynamic Manchester based company.
We provide IT solutions and support services to a vast range of businesses across the UK.

We integrate with your business, from technology strategy to operational delivery.
Our staff are trustworthy, dedicated and experienced. We’ll go the extra mile to solve your technology issues

Why Choose us?

Wire Network Ltd is on a mission: to deliver great service throughout your entire IT journey. Our strategists will help you identify the right technology for your needs, while our expert engineers will implement it for you with the minimum of fuss. And our service addicts are there for you every step of the way, taking your calls, addressing your problems, and generally making sure it all runs without a hitch.

We help our customers to keep business running smoothly. As an integrated ICT provider, our holistic service can come with as much or as little support as you need. Our services allow you to make the right infrastructure investments, minimising unplanned downtime and costs. We focus on account management, making sure you have an interface with the engineers delivering your service, and the attention to detail that you need.

What we offer is a high quality, high value service tailored to your business needs. With our extensive experience and qualified engineers covering both IT and communication networks, we can expertly support the systems you already have, or provide solutions which allow you to take advantage of the latest technology cost effectively.

What we deliver are superior systems at lower cost. We can even take you all the way up to a fixed operational monthly cost for IT and telecom, cutting out unexpected capital expenditures.

Wire Network have helped with our IT systems and business communications. The benefit for us is that our IT is not something we have to worry about anymore, it’s nice to know that if we have an issue, we can get on the phone to the guys at Wire network and they will resolve it for us. It’s a pain free experience!

-by Alan Lyne , The Mortgage Factory Ltd

 

Brilliant Support! Always super helpful and really good at problem solving

-by Zafar Iqbal, Aston Chemists Ltd

 

IT SUPPORT

What's included

To give you an idea of what’s included in our IT support, here are just some of the main quality features:

HELP DESK
Unlimited support means you can request as much support as you need, so feel free to call or email us as often as you like. If you need help or something goes wrong with your tech, there is someone at the end of the telephone to instant assistance.

.

ON-PREMISE
Although we fix 90% of incidents remotely (because it gives clients the quickest fix) our onsite team are on-hand should we need to come to you to resolve issues or make improvements.
Preventative Maintenance
IT systems need some TLC from time to time and we believe in pro-actively patching, reviewing and automating improvements in client platforms to prevent systems grinding to a halt unexpectedly. With an uptime focus, let us take the stress and cost of managing.

 

Accountable SLA's
Service Level Agreements are key to a robust support service. With response and Fix SLA’s we take things a step further to give you peace of mind on and to ensure we remain accountable

Pro-Active Monitoring
Effective monitoring is an important part of our support offering. By monitoring for issues before they become an incident, we can often prevent a problem occurring and prevent the inevitable downtime experienced with a re-active IT Support service.

.

DISASTER
Disaster Recovery Planning and Business Continuity is essental as nearly 1 in 5 businesses will suffer some form of major disruption each year.
Business Continuity Planning is an important part of responsible business management. It preserves the value of the business in the face of major operational disruption. To avoid unacceptable losses in these circumstances, recovery and restoration of core activities must take place within hours.

To find out more about how our support works get in touch on 0161 393 6200

Location

Wire Network Ltd
Unit 3
26 Chorlton Street
Old Trafford
Manchester
M16 9HN

Phone

0161 393 6200
Info@wirenetwork.co.uk

 

Email & Support help-desk

0161 393 6200 (Option 1)
Support@wirenetwork.co.uk

 

Registered in England Company number 11267429
VAT registration number 294139775

01 02 03 04 05 06 jQuery(function ($) { //open toggle on button click $('a.open-toggle').on('click', function(event){ $('#toggle3.et_pb_toggle_2 .et_pb_toggle_title').click(); }); });